Privacy Policy | HighLevel Garage Doors

This Privacy Policy explains how HighLevel Garage Doors(“we,” “us,” or “our”) collects, uses, and shares information when you visit callhighlevel.com, contact us, or use our garage door services. By using our website or services, you agree to the practices described here.

Information We Collect

We collect information in a few ways:

Information you give us. When you request service, book an appointment, fill out a form, call or text us, or leave a review, you may provide your name, phone number, email address, service address, and details about the work you need.
Information collected automatically. When you visit our website, we may automatically collect your IP address, browser and device type, pages viewed, referring website, and similar usage data through cookies and similar technologies.
Call and text information. We use call-tracking and messaging tools to manage and improve customer communication. Calls may be recorded or tracked for quality and scheduling, and we keep a record of text messages you exchange with us.

How We Use Your Information

To schedule, provide, and follow up on the services you request;
To contact you about appointments, estimates, and your service;
To process payments and maintain service records;
To respond to your questions and provide customer support;
To send you offers, reminders, and updates where permitted by law;
To operate, maintain, and improve our website and services;
To comply with our legal obligations and protect our rights.

Text Messaging (SMS)

If you provide your mobile number and consent to receive text messages, we may send you appointment, service, and account-related messages, and—where you have opted in—promotional messages. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, and reply HELP for help. Consent to receive marketing texts is not a condition of purchasing any service. Mobile information will not be shared with third parties for their own marketing purposes.

Cookies & Analytics

We use cookies and similar technologies to remember your preferences, understand how the site is used, and measure the performance of our advertising. We may use third-party analytics and advertising services (such as Google) that set their own cookies and may use your information to show you relevant ads on other sites. You can control cookies through your browser settings; disabling them may affect how the site works.

How We Share Information

We do not sell your personal information. We may share it with:

Service providerswho help us run our business—such as scheduling, call-tracking, payment processing, hosting, and analytics providers—who are permitted to use it only to perform services for us;
Professional advisors and authorities when required by law, to enforce our agreements, or to protect the safety, rights, or property of our customers, the public, or us;
A successor in connection with a merger, sale, or transfer of our business.

Data Security & Retention

We take reasonable measures to protect your information, but no method of transmission or storage is completely secure. We retain personal information for as long as needed to provide services, meet our legal and tax obligations, and resolve disputes.

Your Choices

You may opt out of marketing emails using the unsubscribe link, opt out of texts by replying STOP, and contact us to request access to or deletion of your personal information. We will respond to verified requests as required by applicable law.

Children's Privacy

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Your continued use of our website or services means you accept the updated policy.

Contact Us

Questions about this Privacy Policy or your information? Contact HighLevel Garage Doors at (603) 713-5110 or by mail at 19 Crown St, Nashua, NH 03060.